Common questions
6 common questions
Most failures are an expired authorisation at the financial institution. Try reconnecting from the Connections screen in the app. If it repeats, tell us which institution you tried and where it stopped.
This is the most valuable report you can send us. The app has a “correct me” control next to the finding itself — that is the fastest route, because it sends us the context too. You can also email: tell us which screen and which figure.
You can delete your account from inside the app: More → Account → Delete account. For data-related requests, email the same address and we handle them under our privacy policy.
Bank accounts, credit cards, pensions, provident and study funds, insurance (including Har HaBituach), securities, crypto, real estate and loans — whatever you choose to connect.
Yes. Create a household and invite family — each person approves what they share, and only the owner invites. Duplicates across joint accounts are neutralised so the total is right.
Shavve shows, explains and compares. It doesn't move money and doesn't replace a licensed advisor — when a professional decision is needed, it points you to one.