What this page is for
R.R.T Technologies Ltd. (Shavve) connects the company’s own social media accounts – Facebook, Instagram, Threads, TikTok, X and LinkedIn – so that we can publish posts, track how they perform, and answer comments and messages. This page explains what data reaches us through those connections, how to ask us to delete it, and how to revoke Shavve’s access from each platform’s own settings.
It also serves as the Data Deletion Instructions for Shavve’s apps on those platforms. General information about how we handle personal data is in our Privacy Policy.
What data we receive from connected accounts
We only connect accounts that the company itself owns or administers (Pages, Instagram professional accounts, Threads, TikTok and X accounts, and LinkedIn Pages), after an authorised person logs in with the platform. We do not connect to the personal accounts of visitors or app users. Depending on the permissions granted, we may receive:
- Basic account information – an ID and a name or handle.
- Posts we publish and their performance figures – reach, impressions, views, engagement, clicks and follower counts.
- Comments and messages that people send to the brand account – the author’s handle, the text and the time – so our staff can reply.
The OAuth access tokens that make the connection work are stored encrypted.
• What we do not do
- We do not sell this data.
- We do not use it to build advertising profiles.
- We do not use it to train AI models.
We use it only to publish, measure and reply.
• How long we keep it
Comment and message text from LinkedIn is kept for at most 48 hours, and author identifiers for at most 24 hours, in line with the platform’s rules. On the other networks we keep comments and messages only as long as needed to handle and answer them, and we delete them on request.
Who can ask for deletion
Anyone can ask us to delete their data. In practice there are two main cases:
- People who wrote a comment or message to one of Shavve’s social accounts, where that content reached us.
- Staff who connected an account to the service and want us to delete the connection details (including access tokens) and the data stored as a result.
How to request deletion
- Email support@shavve.io with the subject “Data deletion / מחיקת מידע”.
- Tell us which platform it concerns (Facebook, Instagram, Threads, TikTok, X or LinkedIn) and the handle or account name you used and, if you can, which Shavve account received your comment or message.
- We will confirm receipt by email. To make sure deletion is carried out at the request of the person the data concerns, we may ask for a reasonable piece of verification.
- We will complete the deletion within 30 days of receiving your request and let you know by email when it is done.
We may keep a minimal amount of information that we are required by law to keep, or that records that your request was handled, as described in the Privacy Policy.
Revoking Shavve’s access from the social network
You can also withdraw the permission given to Shavve at any time, directly in each platform’s settings. Revoking stops new data from reaching us; data we have already stored is deleted on request, as described above. The paths below are general, and menu names may differ between platform versions and devices.
- Facebook and Instagram: Settings → Business integrations, or Apps and websites → select Shavve’s app → Remove.
- Threads: Settings → Account → Website permissions.
- TikTok: Settings → Security → Manage app permissions.
- X: Settings → Security and account access → Connected apps.
- LinkedIn: Settings → Data privacy → Permitted services.
Can’t find what you need? Write to support@shavve.io and we will help, even if the platform you use is not listed here.
Contact Us
R.R.T Technologies Ltd. (Shavve)
Email: support@shavve.io
Address: Oppenheimer 2, Floor 4, Science Park, Rehovot
